Our carpet is being replaced!!!

May 24, 2007

Mood : happy

After a weeks of being on the phone with Empire, the company we purchased carpet from, finally some good news. For saying this carpet is only 7 months old, its too worn and matty looking for what we paid for it and the wear guarentee. I told hubby from day one something wasn’t right with the carpet as I still say its not what we picked out! When I vaccumed it, it literally clogged my new vac at the time, I called they said that much fuzz collection was normal. At first the number they left for us to call was disconnected and I thought OMG don’t even tell me we are screwed here. I told my hubby I would call the local T.V. station if I had too, this was crap!

They sent out a carpet inspector, someone who doesn’t work for the manufacturer or for Empire who sold and installed it. The dude at first over the phone was already thinking because of the area where we live, there are lots of people who are not very clean or take care of their property here and there, and when I said he had to come a certain day because the day he wanted to come was hubby’s birthday he said your not gonna have a hang over are you! I shit you not he did! So he was coming here assuming we lived one way and when he pulled in the driveway and walked into my house he was stunned! He was here a few hours doing his testing, we had a piece of carpet left he tested and then took several pictures, could not discuss with us his findings or report but said he email his report that night to Empire. I gave them until yesterday and I called and left a message its going on week, what is the deal???

They called back this evening. The report finds the carpet to be defective and was produced this way. She explains it happens but not often. Therefore the carpet will be replaced and at NO CHARGE, (damn right no charge). But we have an option to either get the same style or pick a new style, I said no no I am not paying anymore than what we have already paid and she said no additional fees so we agreed to meet with the sales rep tomorrow to see what our other options are. I mentioned how we are not happy we have to move all our furniture again and she said no they would do that, anything under twenty pounds and valuable we move, but the bigger stuff they will move. They can even install the new carpet next week if that meets our schedule.

The week of June 11th-15th would be better for us as the boys I watch will not be here. This way no kiddies would make it a lot easier to manage since my living room and computer area will be in the kitchen and bedrooms and maybe our sun room!!!

So let’s see how tomorrow goes!!!

Posted by Editor | Filed Under Bulk Bin